About the role
As an IT Support Technician, you will be the first point of contact for users experiencing technical issues. Your primary responsibility will be to provide remote assistance, troubleshooting a variety of hardware and software problems effectively and efficiently.
In this role, you will work closely with our client's team to ensure timely resolution of technical inquiries, maintaining high levels of user satisfaction. You will also document issues and solutions, helping to improve the overall support process.
The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent communication skills are essential for this position, as you will interact with users from diverse backgrounds.
What you'll do
- Troubleshoot technical issues for users
- Assist with software installation and updates
- Provide remote support via phone and chat
- Document and track support requests
What you'll need
- Degree in IT or related field
- Experience in technical support
- Strong problem-solving skills
Skills
Good to have
Benefits
- Work from home flexibility
- Professional development opportunities
- Health benefits
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