IT Support Specialist

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Listing updated

Pay
₹30,000–50,000 a month
Location
Kochi, Kerala
Work mode
Hybrid
Job type
Contract
Experience
1–3 yrs
Category
IT

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

Our client is looking for a motivated IT Support Specialist to join their team in Kochi. You will provide technical assistance and support for hardware and software issues, both remotely and onsite.

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About the role

Our client is seeking a motivated and detail-oriented IT Support Specialist to join their dynamic team in Kochi. In this role, you will be the first point of contact for technical assistance, providing both remote and onsite support to ensure seamless operations. You will troubleshoot hardware and software issues, guiding users through step-by-step solutions and ensuring that their technical needs are met efficiently.

As an IT Support Specialist, you will be responsible for maintaining computer systems, installing software, and performing regular system updates. Your expertise will help to resolve issues related to network connectivity, hardware malfunctions, and software errors. You will also play a crucial role in educating end-users about best practices for technology use, ensuring they are equipped to handle common technical challenges.

The ideal candidate will have a solid understanding of IT principles, excellent problem-solving skills, and a strong commitment to providing exceptional customer service. You should be comfortable working in a fast-paced environment and possess the ability to communicate technical information clearly to non-technical users. A proactive approach to identifying and resolving potential issues before they escalate will be highly valued.

This opportunity not only offers a chance to work in a collaborative environment but also to grow your skills in a field that is constantly evolving. Join our client’s team and contribute to the success of their operations while advancing your career in IT support.

What you'll do

  • Provide technical support to users via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Manage user accounts and permissions
  • Document and track support requests and resolutions

What you'll need

  • Bachelor's degree in Computer Science or related field
  • 1-3 years of experience in IT support or helpdesk
  • Knowledge of operating systems and network troubleshooting

Skills

Strong problem-solving skills Excellent interpersonal skills Familiarity with IT support tools

Good to have

Experience with cloud services Knowledge of cybersecurity principles

Benefits

  • Flexible work hours
  • Access to training and certifications
  • Health and wellness programs

Interested in this role?

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Questions about this job

What are the primary tasks for the IT Support Specialist?
You will provide technical assistance for hardware and software issues and manage user accounts.
What is the duration of the contract?
This is a contract position with a duration of 6 months, with the possibility of extension.
Is this position remote or onsite?
This role is hybrid, allowing for both onsite and remote work.
What is the salary range for this role?
The salary ranges from INR 30,000 to INR 50,000 monthly, depending on experience.

Listing last updated

IT Support Specialist

₹30,000–50,000 a month

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