IT Support Specialist - Join a Leading IT Services Team in Kolkata

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Listing updated

Pay
₹20,000–40,000 a month
Location
Kolkata, West Bengal
Work mode
Remote
Job type
Part time
Experience
1–3 yrs
Category
IT Services

Join Tech Solutions Pvt. Ltd. as an IT Support Specialist. Provide technical support and troubleshoot issues remotely in a flexible work environment.

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About the role

Are you an enthusiastic technology advocate ready to make a difference? Tech Solutions Pvt. Ltd., a prominent name in the IT services sector in Kolkata, is on the lookout for a skilled IT Support Specialist to enhance our dedicated team. In this pivotal role, you will serve as the primary contact for our valued clients, offering crucial technical assistance and adeptly troubleshooting a wide range of IT-related concerns.

Your expertise will be instrumental in providing timely and efficient solutions that address our clients' technical challenges. As a vital member of our team, you will diagnose and resolve hardware and software issues, guide clients through step-by-step resolutions, and meticulously document all interactions within our support ticketing system. Your ability to convey complex technical concepts in an easily understandable manner will be essential to your success in this role.

About the Role

Moreover, you will play a key role in assisting with the setup and configuration of new systems and software, ensuring our clients experience a seamless onboarding process. This includes installing necessary applications, configuring user settings, and conducting initial training sessions to empower clients in utilizing their new tools effectively.

Additionally, you will collaborate with other IT professionals in the organization to identify recurring issues and develop long-term solutions. Your proactive approach will not only enhance client satisfaction but also contribute to the overall improvement of our IT support processes. If you are passionate about technology and committed to providing exceptional service, we encourage you to apply and become a part of our innovative team at Tech Solutions Pvt. Ltd.

What you'll do

  • Provide technical support to users remotely.
  • Troubleshoot hardware and software issues.
  • Document support requests and resolutions.
  • Assist in network maintenance and upgrades.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • 1-3 years of experience in IT support.
  • Knowledge of operating systems and basic networking.

Skills

Problem-solving skills. Technical knowledge of IT systems. Customer service orientation.

Good to have

Familiarity with remote support tools. Certifications in IT support (e.g., CompTIA).

Benefits

  • Flexible work hours.
  • Opportunity to work with a dynamic team.
  • Access to ongoing training and development.

Interested in this role?

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Questions about this job

What types of issues will I be handling?
You'll assist with software installations, hardware troubleshooting, and network issues.
Is this position remote?
Yes, this is a part-time remote position.
What qualifications are necessary?
A degree in IT or related field and basic experience in tech support are required.
What tools will I be using?
You will use remote support tools and ticketing systems to manage requests.
Are there opportunities for full-time positions later?
Yes, based on performance and company needs, full-time opportunities may arise.

Listing last updated

IT Support Specialist - Join a Leading IT Services Team in Kolkata

₹20,000–40,000 a month

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