About the role
As an IT Support Specialist, you will be responsible for delivering remote technical assistance to our client's users. Your role will involve troubleshooting software and hardware issues, guiding users through step-by-step solutions, and maintaining records of user interactions. You will work closely with the IT team to ensure optimal system performance and user satisfaction.
To succeed in this role, you should possess strong problem-solving skills and technical expertise in IT support. A background in computer science or a related field is preferred. Our client offers a flexible part-time schedule, allowing you to manage your work-life balance effectively.
What you'll do
- Provide remote technical support
- Troubleshoot hardware and software issues
- Assist with network connectivity problems
- Document support requests and resolutions
What you'll need
- Degree in Computer Science or related field
- Basic understanding of IT support
- Strong problem-solving skills
Skills
Good to have
Benefits
- Flexible working hours
- Work from home
- Skill development training
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