About the role
Join Tech Solutions Pvt Ltd as an IT Support Specialist in Thiruvananthapuram, where your expertise will play a vital role in ensuring smooth IT operations. In this position, you will be responsible for providing technical assistance and support to our internal team and clients. Your primary goal will be to troubleshoot and resolve hardware and software issues, ensuring that all systems are running efficiently.
As an IT Support Specialist, you will handle incoming support requests via phone, email, and ticketing systems, providing timely and effective solutions. You will also assist with the installation and configuration of computer systems, software applications, and network equipment. Your role will involve not only resolving technical issues but also educating users on best practices and preventive measures to minimize future problems.
To succeed in this position, you should have a strong understanding of computer systems, mobile devices, and other tech products. Excellent problem-solving
What you'll do
- Provide technical support to staff
- Install and configure software and hardware
- Manage user accounts and permissions
What you'll need
- Bachelor's degree in Computer Science or IT
- Experience in a similar role
- Relevant certifications (e.g., CompTIA, Cisco)
Skills
Good to have
Benefits
- Health insurance
- Flexible work hours
- Professional development opportunities
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Questions about this job
What types of issues will I be troubleshooting?
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