About the role
Tech Solutions Pvt Ltd is on the lookout for a dedicated IT Support Specialist to join our dynamic team in Rajkot. In this role, you will be responsible for providing exceptional remote assistance to our clients, ensuring that their IT systems run smoothly and efficiently. Your expertise in troubleshooting technical issues will be crucial in maintaining client satisfaction and operational continuity.
As an IT Support Specialist, you will handle a variety of technical challenges, including software installations, system updates, and network configurations. Your ability to diagnose and resolve issues promptly will be essential in minimizing downtime for our clients. You will also be tasked with documenting support interactions and solutions to create a knowledge base for future reference.
We are looking for candidates with a strong foundation in IT support, excellent problem-solving
What you'll do
- Provide technical support to clients via phone and email.
- Troubleshoot hardware and software issues.
- Document and track support requests and resolutions.
- Assist in the setup and maintenance of IT equipment.
What you'll need
- Degree in Computer Science or related field.
- 1-3 years of experience in IT support.
- Certifications such as CompTIA A+ are a plus.
Skills
Good to have
Benefits
- Flexible working hours.
- Work from home allowance.
- Training and development opportunities.
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