IT Support Specialist

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Listing updated

Pay
₹30,000–50,000 a month
Location
Lucknow, Uttar Pradesh
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

Join our team as an IT Support Specialist where you will provide technical support to our users and ensure optimal operation of IT systems. Ideal candidates will possess strong troubleshooting skills and a passion for technology.

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About the role

We are seeking a dedicated IT Support Specialist to join our team in Lucknow. In this role, you will be responsible for providing comprehensive technical support to our users, ensuring that all IT systems operate smoothly and efficiently. Your expertise will be crucial in troubleshooting issues, resolving technical problems, and maintaining optimal performance of IT infrastructure.

The ideal candidate will have a strong background in IT support, boasting excellent troubleshooting skills and a genuine passion for technology. You will be the first point of contact for our users, assisting them with software and hardware-related queries, and guiding them through the resolution process. Your ability to communicate technical information clearly and effectively will be essential in helping users understand and resolve their issues.

Additionally, you will play a key role in monitoring and maintaining IT systems, performing regular updates, and ensuring that security protocols are adhered to. A proactive approach to identifying potential issues before they escalate will be highly valued. You will also have the opportunity to contribute to the development of support documentation and training materials, enhancing the overall user experience.

As an IT Support Specialist, you will work closely with our technical team, gaining valuable experience and exposure to various technologies. If you are looking to advance your career in IT support and are eager to make a difference in a dynamic environment, we encourage you to apply.

What you'll do

  • Provide technical support to users via phone, email, or in-person.
  • Troubleshoot hardware and software issues.
  • Ensure network security and data protection.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • Experience in IT support or a similar role.
  • Certifications like CompTIA A+ or Network+ are a plus.

Skills

Strong problem-solving skills. Excellent communication abilities. Knowledge of various operating systems.

Good to have

Experience with network configuration. Familiarity with cloud services.

Benefits

  • Health benefits and insurance.
  • Professional growth and training opportunities.
  • Employee discounts on IT products.

Interested in this role?

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Questions about this job

What types of support will I provide?
You will assist users with hardware and software issues, network connectivity, and IT troubleshooting.
Is this a senior position?
This role requires 2-5 years of experience in IT support.
What are the working hours?
This is an onsite position with standard working hours.

Listing last updated

IT Support Specialist

₹30,000–50,000 a month

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