IT Support Specialist

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Listing updated

Pay
₹50,000–80,000 a month
Location
Gurugram, Haryana
Work mode
Hybrid
Job type
Full time
Experience
2–5 yrs
Category
Telecommunications

In hand: about ₹45,000–72,100 a month after PF and income tax (estimate). How it's worked out

We are seeking an IT Support Specialist to provide technical support and troubleshooting for our telecommunications clients. This role requires strong technical skills and customer service orientation.

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About the role

We are currently looking for an IT Support Specialist to join our team in Gurugram. In this role, you will be responsible for providing technical support and troubleshooting services for our telecommunications clients. Your primary goal will be to ensure that our clients receive top-notch support and that their technical issues are resolved efficiently and effectively.

The ideal candidate will possess strong technical skills and a customer service orientation, allowing you to communicate complex technical information clearly and concisely. You will be expected to diagnose hardware and software issues, provide solutions, and escalate problems when necessary. Additionally, you will assist clients with system installations, upgrades, and configurations, ensuring they have the tools they need to operate smoothly.

As an IT Support Specialist, you will also play a vital role in documenting issues and resolutions in our ticketing system, contributing to our knowledge base for future reference. Your attention to detail and commitment to quality will help us maintain high standards of service delivery.

Working closely with other team members, you will have the opportunity to enhance your skills and grow within the company. Our client values ongoing training and development, and you will be encouraged to pursue professional certifications and training opportunities.

About the Role

If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you. Join us and be part of a dynamic team dedicated to providing exceptional support to our telecommunications clients in Gurugram.

What you'll do

  • Provide technical support for software and hardware.
  • Troubleshoot technical issues and provide solutions.
  • Assist with network configurations and maintenance.
  • Document issues and resolutions for future reference.

What you'll need

  • Bachelor's degree in IT or related field.
  • 2-5 years of experience in IT support.
  • Certifications such as CompTIA A+ are beneficial.

Skills

Strong problem-solving skills. Excellent communication skills. Familiarity with networking concepts.

Good to have

Experience with cloud technologies. Knowledge of cybersecurity principles.

Benefits

  • Comprehensive health insurance.
  • Work-life balance initiatives.
  • Opportunities for further training and development.

Interested in this role?

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Questions about this job

What are the key responsibilities?
You will provide technical support, troubleshoot issues, and assist with system configurations.
Is this position onsite or remote?
This is a hybrid role, combining both onsite and remote work.
What experience is required for this role?
Candidates should have 2-5 years of experience in IT support.
What is the salary for this position?
The salary ranges from INR 50,000 to INR 80,000 monthly.

Listing last updated

IT Support Specialist

₹50,000–80,000 a month

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