About the role
Tech Solutions Pvt. Ltd., a prominent name in the IT services industry, is seeking a motivated and skilled IT Support Specialist to enhance our team in Gurugram. In this pivotal role, you will serve as the first line of support for our valued clients encountering technical difficulties. Your expertise in troubleshooting and providing effective solutions through various remote communication channels will play a vital role in maintaining high levels of client satisfaction.
As an IT Support Specialist, you will engage directly with clients to diagnose and resolve their technical issues efficiently. Your strong problem-solving
What you'll do
- Provide technical support to clients via phone and online.
- Diagnose and troubleshoot hardware and software issues.
- Document and track support requests accurately.
What you'll need
- Bachelor’s degree in Computer Science or related field.
- Experience in a technical support role.
- Strong troubleshooting skills.
Skills
Technical troubleshooting skills.
Excellent communication abilities.
Knowledge of networking concepts.
Good to have
Familiarity with various operating systems.
Experience with cloud services.
Benefits
- Work from home flexibility.
- Opportunity for skill development and training.
- Performance bonuses.
Interested in this role?
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Questions about this job
What types of issues will I be handling?
You will address software and hardware issues, including troubleshooting and user support.
Is this role fully remote?
Yes, this position is entirely remote, allowing for flexible work hours.
What tools will I be using?
You will use ticketing systems and remote access tools to assist clients.
Listing last updated