IT Support Specialist

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Listing updated

Pay
₹30,000–55,000 a month
Location
Durgapur, West Bengal
Work mode
On-site
Job type
Contract
Experience
2–5 yrs
Category
IT

In hand: about ₹26,900–49,500 a month after PF and income tax (estimate). How it's worked out

Join our client's team as an IT Support Specialist, where you will provide technical support to users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems.

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About the role

We are seeking a dedicated IT Support Specialist to join our client's team in Durgapur. In this role, you will be responsible for providing exceptional technical support to users, ensuring that both hardware and software systems operate smoothly and efficiently. Your expertise will be crucial in troubleshooting various technical issues, resolving user inquiries, and maintaining the integrity of IT systems.

As an IT Support Specialist, you will engage directly with team members to understand their technical challenges and provide timely solutions. This includes diagnosing problems, offering advice on IT equipment, and implementing upgrades or repairs as necessary. Your role will also involve monitoring system performance, conducting routine maintenance, and ensuring that all software is up to date.

In addition to technical skills, excellent communication and interpersonal abilities are essential, as you will be the first point of contact for users experiencing IT issues. You will need to translate complex technical information into understandable terms for non-technical users, ensuring they feel supported and informed throughout the process.

Our client values collaboration and innovation, and as an IT Support Specialist, you will play a key role in contributing to a positive work environment. If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity.

What you'll do

  • Provide technical support to users.
  • Diagnose and resolve hardware and software issues.
  • Maintain IT equipment and systems.
  • Document technical issues and solutions.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • Experience in a technical support role.
  • Strong problem-solving skills.

Skills

Technical troubleshooting Customer service skills Knowledge of networking

Good to have

Certifications in ITIL or CompTIA Experience with cloud services

Benefits

  • Competitive salary.
  • Health benefits.
  • Opportunity to work with a dynamic team.

Interested in this role?

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Questions about this job

What are my main responsibilities?
You will troubleshoot IT issues, provide user support, and maintain hardware and software systems.
What qualifications do I need?
A degree in Computer Science or a related field, along with experience in IT support.
Is this a remote position?
No, this is an onsite position in Durgapur.

Listing last updated

IT Support Specialist

₹30,000–55,000 a month

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