IT Support Specialist

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Listing updated

Pay
₹25,000–45,000 a month
Location
Bhopal, Madhya Pradesh
Work mode
Hybrid
Job type
Contract
Experience
1–3 yrs
Category
IT

In hand: about ₹22,400–40,500 a month after PF and income tax (estimate). How it's worked out

Our client is seeking an IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems. This is a hybrid role, combining remote and onsite work.

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About the role

Our client is seeking an IT Support Specialist who will provide exceptional technical assistance and support for incoming queries and issues related to computer systems. This position is pivotal in ensuring that all technical issues are resolved efficiently and effectively, contributing to the overall productivity of the organization. As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware and software problems, assisting users in navigating technical challenges, and ensuring that systems run smoothly.

This is a hybrid role, combining remote and onsite work, allowing for flexibility while still ensuring that critical support is available whenever needed. You will be responsible for diagnosing issues, providing solutions, and escalating complex problems to the appropriate teams when necessary. Strong communication skills are essential, as you will be collaborating with various departments and users to understand their technical needs and provide timely solutions.

In addition to problem-solving, the IT Support Specialist will also play a role in maintaining and updating documentation related to system configurations, processes, and troubleshooting steps. This ensures that the knowledge base remains current and accessible for future reference. Our client values proactive team members who can anticipate user needs and contribute to a positive IT experience.

About the Role

The ideal candidate will have a background in IT support, with experience in both hardware and software troubleshooting. Familiarity with operating systems, networking concepts, and remote support tools will be beneficial. This role offers an opportunity to grow your skills in a dynamic environment while making a meaningful impact on the company’s operations.

What you'll do

  • Provide technical support to users.
  • Troubleshoot hardware and software issues.
  • Document and maintain IT procedures.
  • Assist in the setup of new equipment.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • 1-3 years of experience in a support role.
  • Familiarity with Windows and Mac operating systems.

Skills

Strong problem-solving skills. Excellent communication abilities. Technical knowledge of computer systems.

Good to have

Experience with network troubleshooting. Knowledge of cybersecurity protocols.

Benefits

  • Opportunity for skill enhancement.
  • Flexible working arrangements.
  • Friendly and collaborative work environment.

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Questions about this job

What will my daily tasks look like?
You will troubleshoot hardware and software issues, assist users with technical problems, and maintain IT documentation.
What is the duration of the contract?
The contract duration is initially for six months, with the possibility of extension.
Is prior experience required?
1-3 years of experience in IT support is preferred.
What is the salary range for this position?
The salary ranges from INR 25,000 to INR 45,000 per month.

Listing last updated

IT Support Specialist

₹25,000–45,000 a month

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