IT Support Executive

ApplyNear · recruiting for a confidential client

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Listing updated

Pay
₹40,000–80,000 a month
Location
Vadodara, Gujarat
Work mode
Hybrid
Job type
Full time
Experience
3–6 yrs
Category
Telecommunications

In hand: about ₹36,000–72,100 a month after PF and income tax (estimate). How it's worked out

We are looking for an IT Support Executive to provide technical assistance and support to our clients. The candidate should have strong problem-solving skills and experience in IT support.

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About the role

We are seeking an IT Support Executive to join our team and provide exceptional technical assistance and support to our clients. This role is crucial in ensuring that our clients have a seamless experience with their IT systems and infrastructure. The ideal candidate will possess strong problem-solving skills and a solid background in IT support, enabling them to address a variety of technical issues efficiently.

As an IT Support Executive, your primary responsibility will be to troubleshoot and resolve technical problems related to hardware, software, and network systems. You will assist clients by providing guidance on IT-related inquiries and ensuring that their systems are running smoothly. Excellent communication skills are essential, as you will be the first point of contact for clients experiencing technical difficulties.

The successful candidate will also be responsible for maintaining documentation of support requests and resolutions, ensuring that all interactions are recorded for future reference. A proactive approach to identifying potential issues and implementing preventative measures will be highly valued in this role.

About the Role

In addition to technical expertise, we are looking for someone who is customer-focused and can work effectively in a team environment. The ability to manage time efficiently and prioritize tasks will be key to success in this position. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.

What you'll do

  • Provide technical support to clients via phone or email.
  • Diagnose and resolve hardware and software issues.
  • Maintain IT documentation and user guides.
  • Coordinate with vendors for equipment procurement.

What you'll need

  • Bachelor's degree in Information Technology.
  • 3-6 years of experience in IT support roles.
  • Certifications like CompTIA A+ or Microsoft Certified.

Skills

Strong troubleshooting skills. Excellent communication skills. Knowledge of networking and security protocols.

Good to have

Experience with Linux and Windows OS. Knowledge of cloud computing services.

Benefits

  • Comprehensive health insurance.
  • Flexible working hours.
  • Professional training and development.

Interested in this role?

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Questions about this job

What will my main responsibilities be?
You will troubleshoot hardware and software issues, and provide technical support to users.
What qualifications do I need?
A degree in IT or a related field, along with 3-6 years of experience in IT support.
Is this position onsite or hybrid?
This role is hybrid, with a mix of onsite and remote work.
What is the salary range for this position?
The salary ranges from INR 40,000 to INR 80,000 monthly.
How do I apply for this position?
Click "Apply Now" on this page to apply through ApplyNear. ApplyNear is recruiting for this role on behalf of a client employer.

Listing last updated

IT Support Executive

₹40,000–80,000 a month

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