About the role
Join Creative Minds Agency as a Front Desk Manager and play a pivotal role in crafting unforgettable experiences for our guests in the heart of Guwahati. This key position requires a dynamic individual who is passionate about hospitality and excels in delivering exceptional customer service.
As the Front Desk Manager, you will oversee the daily operations of our front desk team, ensuring that every guest receives top-notch service from their arrival to departure. You will be responsible for managing check-ins and check-outs, addressing guest inquiries, and resolving any issues that may arise during their stay. Your leadership will be crucial in training and guiding the front desk staff to maintain high standards of service and professionalism.
In addition to managing operations, you will collaborate with other departments to ensure a seamless guest experience. This includes working closely with housekeeping, maintenance, and the concierge team to facilitate guest requests and enhance overall satisfaction. You will also be responsible for maintaining the front desk's inventory and ensuring that all equipment is in good working condition.
The ideal candidate will have previous experience in a front desk management role within the hospitality industry, excellent communication
What you'll do
- Supervise front desk staff
- Handle guest inquiries and complaints
- Manage reservations and billing
What you'll need
- Degree in Hospitality Management or related field
- Proven experience in a managerial role
- Strong leadership skills
Skills
Good to have
Benefits
- Competitive salary
- Employee discounts
- Career advancement opportunities
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