About the role
As a Customer Service Manager, you will be responsible for leading a team to enhance customer experiences and manage guest relations effectively. You will implement strategies to ensure high levels of customer satisfaction, resolve issues, and maintain service standards.
Your role will involve training and mentoring staff, analyzing customer feedback, and collaborating with other departments to improve service delivery. Strong communication and problem-solving skills are essential, as you will be the main point of contact for customer inquiries and concerns.
What you'll do
- Manage customer service team
- Develop service protocols
- Resolve guest complaints
What you'll need
- Bachelor's degree in Hospitality or Business
- 3+ years in customer service roles
Skills
Leadership
Strong communication
Conflict resolution
Good to have
CRM software experience
Multilingual abilities
Benefits
- Health benefits
- Employee discounts
- Flexible working hours
Interested in this role?
It takes about two minutes. Free to apply — ApplyNear never asks candidates for money.
Questions about this job
What is the Customer Service Manager role?
The Customer Service Manager position is a Full Time (Onsite) role based in Delhi. Experience: 3–6 yrs. Key skills needed include Leadership, Strong communication, Conflict resolution. ApplyNear is recruiting for this role on behalf of a client employer — apply directly on this page.
What is the salary for the Customer Service Manager position?
The Customer Service Manager position offers a salary of INR 45,000 - INR 80,000/month. Additional benefits include Health benefits, Employee discounts, Flexible working hours.
How do I apply for the Customer Service Manager job?
You can apply for the Customer Service Manager position directly through ApplyNear. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Nov 20, 2026.
How many jobs are currently available in Delhi?
There are currently 63 active job openings in Delhi on ApplyNear. Popular categories include Finance (31), Business Services (10), Healthcare (6), IT (6). Browse all jobs in Delhi to find more opportunities.
How many Hospitality jobs are available right now?
There are currently 99 active Hospitality job openings listed on ApplyNear. Top hiring locations for Hospitality roles include Chennai (10), Udaipur (5), Mumbai (4), Lucknow (4). Explore all Hospitality jobs to find your ideal role.
Are there Hospitality jobs available in Delhi?
There are 2 active Hospitality job openings in Delhi on ApplyNear. View all Hospitality jobs in Delhi to apply today.
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